Frequently Asked Questions
Everything you need to know about our signature bags and services.
What makes MZ Wallace bags unique?
Our bags are designed for a life in motion, featuring our signature lightweight, foldable, and durable quilted nylon. We prioritize functional luxury with thoughtful organizational pockets and high-quality Italian leather accents.
How do I clean my nylon bag?
Most of our nylon products can be spot cleaned with a soft, damp cloth and a small amount of mild detergent. For deeper stains, we recommend professional dry cleaning. Avoid machine washing to preserve the integrity of the leather trim and hardware.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order. International customers are responsible for applicable duties and taxes.
Is there a warranty on MZ Wallace products?
We stand behind the quality of our craftsmanship. We offer a one-year limited warranty against manufacturing defects. If your bag experiences a structural issue within this timeframe, please contact our customer service team with proof of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installment payments.