Returns & Exchanges

We want you to love your MZ Wallace purchase, but if you are not completely satisfied, we accept returns of unused, unwashed, and undamaged items with original tags attached within 30 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and shipping zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in the original shipping box or a similar sturdy mailer, ensuring all original hangtags and interior pouches are included.

• 3.
  Attach the Shipping Label

  Download and print the prepaid UPS return shipping label from the portal and affix it to the outside of your package, covering any previous tracking labels.

• 4.
  Drop Off and Track

  Hand your package to any authorized UPS location; once received at our warehouse, please allow 7-10 business days for your refund to be processed to your original payment method.